Certified Salesforce Developer/Administrator Available resume

Professional Summary

  • Over 5 years of professional experience as a Developer and administrator for Sales Force CRM Platform. Acquired strong cross-functional communication skills, research skills, excellent presentation skills, good problem solving skills and a great eye for details.
  • Experience leading team of developers; Carried out Administrator, Developer and Support roles in various projects across Sales Cloud, Service Cloud and Call Center applications.
  • Excellent in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Activities.
  • CustomizedSales, Marketing, Customer Support and Call Center Application in Sales Force.
  • Proficient in Partner portal, Customer portalsand Force.com Sites.
  • Implemented security and sharing rulesat object, field, and record level for different users at different levels of organization.
  • Extensive experience of using declarative features like validation rules, field dependencies, workflows,dynamic approval process for satisfying complex business process automations.
  • Created various profilesand configured the permissions based on the organization hierarchy.
  • Implemented various advanced fields like pick list, multipicklist, custom Formula Fields.
  • Strong Knowledge of Apex classesand Triggers, Visual Force Controllers, Components.
  • Experience working with Force.com IDEand salesforce.com Sandboxenvironments.
  • Expertise in Apex to implement the complex business logic with in governor limits.
  • Strong Knowledge of the data model and SOQL, SOSL, DMLstatements and methods and sObjects.
  • In-depth understanding of CRM business process like Campaign Management, Lead Management, Order Management, Account Management and Case Management.
  • Excellent experience in Data Migration, Data Integration, Synchronization, Replication and Monitoring using Apex Data Loader, Informatica On-Demand and Jitter bit Data Loader.
  • Good experience in Reports, Dashboardsand Analytical Snapshots.
  • Proficient in Mobile, Offline and Outlookconfiguration.
  • Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
  • Skilled in both technical and functional aspects of Salesforce.com and have deep understanding of its underlying principles of SAAS and Cloud Computing.
  • Excellent experience in requirements gathering and pre...

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