Professional Summary
- Over 5 years of professional experience as a Developer and administrator for Sales Force CRM Platform. Acquired strong cross-functional communication skills, research skills, excellent presentation skills, good problem solving skills and a great eye for details.
- Experience leading team of developers; Carried out Administrator, Developer and Support roles in various projects across Sales Cloud, Service Cloud and Call Center applications.
- Excellent in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Activities.
- CustomizedSales, Marketing, Customer Support and Call Center Application in Sales Force.
- Proficient in Partner portal, Customer portalsand Force.com Sites.
- Implemented security and sharing rulesat object, field, and record level for different users at different levels of organization.
- Extensive experience of using declarative features like validation rules, field dependencies, workflows,dynamic approval process for satisfying complex business process automations.
- Created various profilesand configured the permissions based on the organization hierarchy.
- Implemented various advanced fields like pick list, multipicklist, custom Formula Fields.
- Strong Knowledge of Apex classesand Triggers, Visual Force Controllers, Components.
- Experience working with Force.com IDEand salesforce.com Sandboxenvironments.
- Expertise in Apex to implement the complex business logic with in governor limits.
- Strong Knowledge of the data model and SOQL, SOSL, DMLstatements and methods and sObjects.
- In-depth understanding of CRM business process like Campaign Management, Lead Management, Order Management, Account Management and Case Management.
- Excellent experience in Data Migration, Data Integration, Synchronization, Replication and Monitoring using Apex Data Loader, Informatica On-Demand and Jitter bit Data Loader.
- Good experience in Reports, Dashboardsand Analytical Snapshots.
- Proficient in Mobile, Offline and Outlookconfiguration.
- Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
- Skilled in both technical and functional aspects of Salesforce.com and have deep understanding of its underlying principles of SAAS and Cloud Computing.
- Excellent experience in requirements gathering and pre...
