Tawni PlathPhone: *** Des Moines, Iowahttp:// [URL REMOVED] [CONTACT] lifications Summary Senior Technical Writer, Online Help Developer, Digital Content Developer, Curriculum Developer, and Instructional Designer specializing in user-centered solutions for embedded Mobile User Assistance and management of digital experiences. Create, manage, and share relevant content and assets on every device from mobile applications to non-display Internet of Things (IoTs) including your human, machine learning, deep learning, machine bias, or hybrid assets to access all touchpoints in Distributed Computing Environments (DCE), such as integrated wireless communications services using written and verbal communications. I provide hyper-attention to detail and organization. Identify and document business process flows in conjunction with process engineering, issue identification, gap analysis, analytics, Business Process Model and Notation (BPMN), integrated departmental systems, sourcing information, and resolution solutions including the use of Agile Systems Development Life Cycle (SDLC) methodologies to meet or exceed your desired Key Performance Indicators (KPIs). Skills Summary Technical Writing: MadCap Flare, Lingo, Contributor, MadCap Anaylzer, Capture, Mimic, RoboHelp, Adobe Experience Manager (AEM), Adobe Acrobat PDF, InDesign, Adobe Creative, Adobe Creative Suite, SnagIt, Microsoft Office, Word, PowerPoint, Excel, FrameMaker, oXygen, Arbortext, PageMaker, Open Source technologies, Google Docs, Google Forms, and Visio. Online Help and Digital Content: MadCap Flare, RoboHelp, Salesforce Help, AuthorIT, Dreamweaver, FrontPage, Google Analytics, Microsoft Visual Web Developer, AEM, Fluid Grids, Wireframes, Framesets, Menus, Cascading Style Sheets (CSS), responsive HTML5, Responsive Web Design (RWD), JavaScript, XMetal, oXygen, XML, DITA, WordPress, Components Content Management System (CCMS), Arbortext, Wiki, and Presence Technologies. Web analytics, FlashHelp, XHTML, word clouds, iOS, Android, WorkDocs, DocBooks, Infographics, Scalable Vector Graphics (SVG), Portable Network Graphics (PNG), Search Engine Optimization (SEO), and adaptive / responsive PDF forms in Integrated Development Environments (IDEs). Fully integrated, hyper-converged infrastructure (HCI) for private cloud deployments solutions. Elasticsearch for distributed, RESTful search and analytics engines. eLearning, Instructional Design, and Training: Blended learning using Adobe Captivate, Presenter, Articulate Storyline, TechSmith Camtasia Studio, ADDIE, Mimic, PowerPoint, tutorials, and self-paced training videos and product demonstrations with written and verbal communications. Communication Methods: Content reuse, single-sourcing, user-centered design, topic-based authoring, minimalism, Information Mapping, topic patterning, machine learning, screenshots, videos, screen simulations, BPMN, process flows, and WebRTC Unified Communications (UC). I am proactive with questions and ideas using written and verbal communications. I have superior project management skills. Remote Applications: File sharing (Dropbox, FTP, WinSCP), document collaboration (Google, Samefage, Front, Monday.com), Virtual Private Networks (VPN) applications (Cisco AnyConnect, ExpressVPN, IPNVANISH, CyberGhost) video conferencing (join.me, GoToMeeting, WebEx, Skype, ScreenShare), Instant Messaging (IM) (Google Chat, Slack, Messenger) and troubleshoot technical issues. I work independent and have excellent time management skills. Other: Photoshop, Illustrator, Capture, Robotics, Version-control, Software Configuration Management (SCM), Microsoft Enterprise Resource Planning (ERP), ClearCase, SharePoint, Confluence, Access, ServiceNow, Healthcare FACETS System, Salesforce, SFDC, Javadoc, Doxygen, oXygen, Operations Support Systems (OSS), SharePoint, Active Server Pages (ASP), Documentum, OpenAPI, Big Data Analytics (BDA), Microsoft Dynamics AX, Business Support Systems (BSS), Data Storage, Microsoft Dynamics Customer Relationship Management (CRM), Visual Studio, Networks, Automated Engineering, Countly, XMetaL Author Enterprise, GitHub, OpenCms, Learning Management System (LMS), Slack, Bamboo, Enterprise Resource Planning (ERP), JIRA, Stash, metadata, big data ecosystems, video applications, VoIP, Hadoop, security, MapReduce, Hive, Git, Node.js, Swagger, 3scale, Axway, Akana, Gelato Unified Model Language (UML), Chatbot, SoftLayer, Amazon Web Services (AWS), Workfront, systems architecture, analytics, business intelligence, tokens, Infrastructure as Code (IaC), and Cloud technologies. Languages / Technologies: Document various Application Programing Interface (API) code examples, Artificial Intelligence (AI), Machine Learning, frameworks, compute, analytics, security, Visual Basic, PowerShell, SQL, C++, Java, JavaScript, CGI, Hadoop, Perl, DevOps, npm, Adobe ActionScript (AS3 Flex), audio, video, IM bot, API, Cyber, .NET, XML, DITA, Linux, JSHint, JSLint, JSON, Python, Spark, APEX, and Triggers. iOS, Android, Universal Windows Platform (UWP), Android Open Source Project (AOSP), taxonomy, metadata management, Microsoft Azure Artificial Intelligence (Azure AI), Search Engine Optimization (SEO), and full-text indexing / search relevancy to improve customer satisfaction. Diamondhead Documentation, Inc. Senior Technical Writer and Digital Content DeveloperDexter, IowaJanuary 1993 to Present Provide remote senior-level technical writing, online help, mobile user assistance, digital content development, user interface design, instructional design, knowledge base, project management, business analysis, use cases, disaster recovery, Software Development Kits (SDKs), Application Programming Interfaces (APIs), Artificial Intelligence (AI), troubleshooting, design, quality assurance, and risk assessment services to a variety of clients implementing fluid content and experiences including infrastructure, platform, and network documents. Develop application appropriate products while assisting in existing product assessments and new product education implementing a unified workflow to produce hard copy documentation, online help, mobile, phone, tablet, desktop, or other digital solutions, and computer-based training including proofing and editing. Document Machine Learning and Artificial Intelligence to assist with the scientific study of algorithms and statistical models. Provide assistance in forecasting, recommendations, audio, image, and video analysis, text and document analysis, transaction, translation, and chat agents, such as Chatbot, Talkbot, Smartbot, Bot, IM Bot, and other artificial conversational entities. Digital customer experiences via cloud-based integration and graphical interface design (GUI), under 508 compliances, Personally Identifiable Information (PII), Personal Health Information (PHI), and HIPAA Privacy and Security regulations including risk analysis, risk mitigation, and compliance. Work jointly with Subject Matter Experts (SMEs) and distributed teams to provide quality results that can be understood working with state-of-the-art technologies in deadline driven environments under outrageously stressful conditions including the use of the Information Technology Infrastructure Library (ITIL) for Human Resource Information System (HRIS). Reduce production time and save money implementing Rational Unified Processes (RUP), templates, schemas, macros, CSS, SaaS, styles, scripting, BPMN, Enterprise Content Management Systems (CMS), and Integrated Development Environments (IDE). Assist clients to make the correct choices when selecting appropriate technologies so projects are successful and well received by the intended audiences to deliver rich media optimized for any screen or channel. Make it easy for users to locate information implementing open source intuitive, multi-device, and scalable Learning Management Systems (LMS), such as Blackboard, Gizmos, Canvas, and Moodle. Practice Agile, SCRUM, and DevOps methods for project management to collaborate alongside developers and teams to write and develop quality assurance tests to explain story cards, data flows, user acceptance testing (UAT), and service management. Project management and development of Amazon Web Services (AWS). Envera Systems, Inc. Senior Digital Content Developer / Instructional DesignerSarasota, FLJuly 2018 to Present Develop digital content and training documentation for the Envera CSO client used by certified security guards. Single-source digital content to hard copy documentation for training (Train-the-Trainer and Trainee) for standard operating procedures, maintenance, process flows, and emergency situations using MadCap Flare and Microsoft PowerPoint. Amazon Web Services (AWS) Senior Technical Writer / Instructional DesignerSeattle, WA June 2018 to December Develop AWS Developer Certification Exam guide used by individuals to obtain certification including writing, editing, troubleshooting, illustrating, and creating code examples. Ensure all manuals and training follow the strict AWS style guide rules and regulations. Interact with Subject Matter Experts (SMEs), other team members, and keep project manager informed of progress or speed bumps. Develop chapters from start to finish including databases, monitoring, and troubleshooting. Assist with re:Invent 2018 training documentation including testing, reformatting, and developing presentation. ( [URL REMOVED] ) Endpoints, Secur...

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