BSc.IT (Information Technology) HYPERLINK [CONTACT] [CONTACT] Mob No *** *** Summary 7.6 years of industry experience in IT sector (Mostly Handled CRMs) 5 years in Salesforce CRM Competency Core Qualifications Strong experience in Salesforce Development and Design. Exceptional proficiency in Apex Classes Visualforce Migration Tool and other programs in Salesforce developer toolkit. Superior knowledge of SOA design principles and RDBMS technologies. Excellent understanding of Eclipse and other Integrated Development Environments. High oral and written communication skills. Sound ability to integrate various business processes across different systems. I have worked on various challenging profiles and gained hands on experience on Salesforce CRM, from a Deployment Executive to L2 Support. Possess good working knowledge in CRM terminologies. Quick learner with strong inclination towards Cloud technologies (Salesforce DEV401 Certified, Salesforce ADM201 Certified and Salesforce ADM211 Certified) and open to learn and work on new technologies. Cross Functional experience in CRM Functional Consultant, Business Analyst, Administrator and CRM Trainer *** Current Company Company Name *** ACS Global Tech Solutions Pvt. Ltd. Designation *** Sr. Salesforce Administrator Duration *** 01-Aug-2016 till 06th Dec 2017 Role *** Sr. Salesforce Admin, Salesforce Developer, SFDC Consultant Job Profile Administered incident response and break-fix systems. Designed and documented relevant system code and configurations. Explained system integration topology and related transactions. Met broader group responsibilities as needed. Work on Salesforce.com CRM, Configuration, Customization Creating Custom Objects, fields and Data Migration. Troubleshooting clients issue (Example how to do issues and unexpected errors). Create BRD (Business Requirement Document) Visit to different client sites, to get the client requirements and customizing Salesforce accordingly. Worked on different Projects with different Clients. Give demo of the Product to the Client and then document in case client has some new or different requirements. Integration of salesforce.com Outlook for synchronization of e-mails and contacts. Setting up rules and defining flows. Login Password issues as well as security access filters like IP, Business hours. General Organization wide and user-level customizations. Defining and creating custom reports and dashboards. Data loader tool, Import Export wizard. Backups Export of data. Defining bulk e-mails, campaigns, managing members for campaigns and events. Keep applic...

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