REDDY CHAKRI 31 Devonshire Drive Timber lea, NS B3T1C4Cell: *** [CONTACT] Highlights of Qualifications 8+ years industry experience as Business Analyst with excellent understanding of Business Requirement gathering, Business Analysis, Business Process ModelingStrong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS). Possess a comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Centres. Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules. Experienced in Data Modeling and concepts such as Physical/Logical Data Modeling, UML data modeling. Knowledge of SFDC development using Apex classes, Triggers, Components, SOQL, and Force.com IDE Good understanding of Org hierarchy- Roles, Profiles, Users, object level security, field level security, record level security and sharing rules Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators. Developed process enhancements through automation including Workflow, Approval Processes, and Escalation Rules. Experience in Data Migration and Data Integration using different data tools – SFDC Data Loader, Force.com Import Wizard, SFDC Data Export, and Mass Delete Excellent communication and interpersonal skills, accustomed to working in both large and small team environments. Worked extensively with Data modeling tools like SQL to identify key elements and table structures and aid database design.  Extensive experience in Functional testing, GUI testing, Integration testing, and UAT testing Experience in creating Test plan, Test cases, Test Scenarios, and Defect reports Extensively worked on MS Visio, MS Excel, MS Word, PowerPoint, SQL, MS Project Technical Skills: Languages: Apex, visual force Tools: Eclipse force.com IDE, Apex data loader, Jira *** Salesforce: CRM functionality, Workflows, triggers, Scheduled Apex, Test classes, data migration Databases: SQL server 2012, Teradata 13.0, Oracle 10g Visualization tools: Tableau Utilities: MS Office (Word, Excel, Acces...

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