Must Have Skills (Top 3 technical skills only):
- Operations management
- Java
- Salesforce
Nice to have skills:
- Stakeholder management
- Monthly reporting
Detailed Job Description:
- B2B Operations team comprised of highly skilled technical engineers who have a passion for making customers successful. Our Success Engineers pride themselves in delivering an unparalleled premium customer experience that leaves customers wanting and coming back for more
Your Impact - Responsibilities: In your role as a B2B Operations Lead, you are the first point of contact for customers experiencing technical challenges. Job responsibilities include but are not limited to:
- Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalating to internal teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment
- Managing customer expectations and the customer experience to maximize customer satisfaction.
- Interact with...
