Detailed Job Description:
- This position is responsible for initiating Incidents for clients Critical Business Functions.
- Manages Medium, High, and Critical Incidents, including triage and assessment of impacted systems.
- Escalates Incidents to tier II for Major Incident investigation.
- Notifies and escalates to support teams using Standard Operating Procedure (SOP) 12.
- Sends Communications Matrix Notifications using SOP12-2 for High and Critical Incidents.
- Monitors server and network system monitoring tools and responds appropriately to alarms.
- Monitor the environmental equipment (Generators, UPS, PDU, Air Conditioning and buildings water supply) to ensure their proper operation.
- Complete documentation of how the problem...
