Title/Role:OUC IT Tier 2 Technician
Location:Washington, DC
Number of positions:1
Please answer questions at the end.
INTERVIEW: Must do a face to face interview.
Duration: Long term. At least 6 to 12 months+
Complete Description:
Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Flexible working hours, may require weekends & after normal business hours. Adhering and working within established policy and procedures. Meeting and exceeding established programs SLA's.
Behavioral Characteristics:
Interpersonal skills, effective team-player...
