OUC IT Tier 2 Technician Job requirement

Title/Role:OUC IT Tier 2 Technician

Location:Washington, DC

Number of positions:1

Please answer questions at the end.

INTERVIEW: Must do a face to face interview.

Duration: Long term. At least 6 to 12 months+

Complete Description:

Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Flexible working hours, may require weekends & after normal business hours. Adhering and working within established policy and procedures. Meeting and exceeding established programs SLA's.

Behavioral Characteristics:

Interpersonal skills, effective team-player...

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