Technical Competencies:
Knowledge of TCP/IP, wireless communications, LAN Speeds and general problems, Good knowledge of DHCP, DNS, and WINS. Microsoft Operating Systems, Office Applications, and browsers. Understanding functionality of laptops, desktops, printers, and scanners. Working with VPN technologies, Working with Mobile Hotspots and cellular devices. Working with a remote workforce
Qualifications:
- High School Diploma and 3 years experience as an IT support specialist.
- Outstanding analytical and problem-solving skills.
- Knowledge of methodology to run computer systems and to troubleshoot computer equipment malfunct= ions.
- Must maintain confidentiality.
- Ability to meet deadlines
- Excellent written andverbal communications.
Preferred Qualifications:
- Associate or bachelors degree from an accredited college/university in Information Systems or equivalent field and 3 years experience as an IT support specialist or 4+ years experience overall. Strong aptitude in OS repairs, spy ware and virus removal, hardware, upgrades and troubleshooting.
- Knowledge of Active Directory and Microsoft OS system repair and operations; service configurations; registry operations, updates, modifications; scripting language and automation. Understanding OCR Applications.
Detailed Job Description:
The IT Support Specialist will assist customers who are experiencing any procedural or operating difficulty with the use of DECA...
