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NETAPP STORAGE L3 Job requirement

  • 5-7years of experience
  • Provide Tier II technical support to enterprise clients, Resellers and Third- party support providers on complex and escalated scenarios.
  • Provide troubleshooting and technical support via phone, Web based tools and email.
  • During problem escalations, act as a liaison between customers and Engineering support.
  • Collaborate with other teams and experts whenever required to solve complex technical issues.
  • Continuously develop skills leveraging s...

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