Detailed Job Description:
- Managing large-scale organization-wide contact center implementations
- Define project/program objectives, requirements and priority, prepare a high level roadmap as well as identify desired outcomes.
- Scoping, planning, and executing multiple projects in accordance with contractual requirements, including financial and resource management for on-time, on-budget delivery
- Overcoming project obstacles and adjusting as needed to stay on course.
- Applying project management best practices and managing communication processes and project reporting to all stakeholders.
- Seek to improve Overall Customer Satisfaction for Project/Program delivery.
- Exercises considerable judgment in developing methods, techniques & evaluation criteria for obtaining results.
- Provide high level project and program communication from a central venue which includes but is not limited to defining the projects/programs project management standards, tools, templates and measurement criteria.
- Providing a high-level schedule defining major milestones, deliverables and target dates across the project/program mitigating schedule and resource conflicts as app...
