Must Have Skills:
- 5 YEARS EXP. IS MUST TO HAVE IN INCIDENT MANAGEMENT
- ITIL EXPERTISE
- FINANCIAL SERVICES DOMAIN (CANDIDATES WILL BE PREFERRED)
Required Skills:
- ITIL V3 Foundation Certificate in IT Service Management.
- Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential.
- Strong organizational skills – the ability to effective manage multiple tasks simultaneously.
- Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution.
- Crisis management skills:
- Ability to facilitate conversations with large groups of remote people.
- Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state.
- Ability to maintain calm during stressful situations.
- Ability to translate technical incidents into business terms.
- Aptitude for, and interest in, learning new technologies.
- Client focus and...
