Responsibilities:
- Monitor and support systems through the use of real time monitoring tools and ticketing systems.
- Resolve Service/Problem tickets promptly and within established SLAs based on the customer impact and severity.
- Ability to take ownership of an issue or a project and the dedication to see it through to completion.
- Strong passion and desire for application support as well as process improvement.
- Extensively work with Internal/external Stakeholders and make sure deliverables are met within the SLA.
- Ability to research, analyze an...
