Position: Genesys IVR
Location: New york city, NY
Duration: long term
Principal Duties And Responsibilities
- Oversee, recommend and implement appropriate solutions and enhancements to ensure an improvement in system reliability and performance
- Ensure project deadlines are met and are in alignment with the needs of the business unit, and coincide with release management and governance.
- Design, implement, and execute changes such as e-Services, IVR...
