- Work with units throughout ETS to ensure smooth delivery of existing services and program modifications
- Support the planning and training of internal clients when new applications are launched or new processes are put in place
- Provide peer leadership and collaborate with Leads, team members and other development staff
- Independently develops software, codes, tests and debugs
- Recommend modification to existing processes and new procedures to solve complex problems considering the existing system limitations, operating time and desired results
- Collaborate with team members as well as across FCEs/SBUs to identify ways to improve existing processes and technical output
- Proactive identification of gaps (especially across areas) and escalate in a timely and appropriate manner
- Create and update all relevant documentation and specifications for design, development, and testing
- Escalate problems of complex technical circumstances to appropriate channels
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