Location: Richmond, VAContract: 4+ months contract to hireSkills Needed:
4 YearsBachelors degree Required4 Years Support of hardware/software/network infrastructure Required3 Years Troubleshooting hardware/network connectivity failures Required3 Years Working knowledge of document management systems (Worldox preferred) Highly desired2 Years Active Directory administration (add or remove users/access rights/etc) Highly desired2 Years Microsoft Exchange - basic administration Highly desired2 Years SCCM experience Highly desiredQualifications:
**LOCAL candidates STRONGLY preferred*****Candidate MUST be interested in being considered for a full-time opportunity following the 3 month contract window***This position will split duties between technology support and systems training. This position will provide technology support to OAG office staff (including regional offices) and serve as the agency's technology trainer.
The ideal candidate will provide polite, professional, and courteous customer service to staff, service providers, and equipment vendors. Provide first line call resolution, and escalate more technical issues to technology system leads.
Technical proficiency and experience in Microsoft Windows, Microsoft Office, document management systems (Worldox preferred) and telecommunications is required.
Ability to learn and support commercial off-the-shelf (COTS) and agency-specific applications, troubleshoot and resolve basic TCP/IP network connectivity problems, troubleshoot and repair hardware issues, and configure software and operating system applications are a plus.
This position is responsible for the setup up of computer systems, printers, and telephone equipment.
This position will also provide support in developing, updating and delivering classroom instruction on basic computer usage, Windows, Office, telecommunications, or other application support topics.
Position will require occasional heavy lifting, and will involve travel, at least on a quarterly basis, with possible overnight stays for regional office support. Continue personal development and education to remain informed of current industry development and technologies. Performs other duties as assigned.QUALIFICATIONS:
Bachelor's degree in IT related subject area preferred or at least five years of experience in sup...
