JOB ID: IPT Day 2 Technician *** ).
Location: downtown Lansing, MI
Years of experience: 5 years of experience in the field.
Duration: *** + possible extensions.
Number of positions:1
Interviews: Webcam and in person interviews will now be acceptable for this position. The client plans to schedule interviews for this position WednesdayDecember 7, Thursday 12/8 and Friday December 12/9. Please confirm candidates availability on those dates. Local candidates strongly preferred.
Visa details: Open
Cisco IP Telephony (IPT) Technician with field experience to assist with Avaya to Cisco IPT migration project. The Day 2 support requirements of these migrations typically includes Moves, Adds, Changes, and troubleshooting.
Function as a member of the Telephony Services IPT team and follow all established processes to deliver, document and support any assigned IPT and VM (voice mail) requests for new service or change from agency clients. This position is also responsible for the troubleshooting and repair of these services. This includes use of delivery service management tools (BMC Remedy and SMMS), Specia...