JOB ID: Customer Support Entry *** ).
(Rate may vary depending on candidate preference for either w-2 (benefits or no benefits) or must have a ‘LLC’ –limited liability corporation.
Location: Washington, DC
Years of experience: 1+ year experience.
Duration: *** + possible extensions.
Number of positions:2
The Customer Support Entry level is a first level representative to the OCTO technical support team. They answer a variety of technical inquires documenting issues and alerting senior staff in a timely fashion.
Customer Support Entry:
i. Answer calls in a dynamic IT operations environment; supporting multiple agencies.
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia.
iii. Log and route service requests and incidents in an incident management system.
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis.
v. Provide a high level of customer service to end users on a daily basis.
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
vii. Troubleshoot issues related to agency specific applications ...