DUTIES & RESPONSIBILITIES:
- Conduct user research to assess customer pain point and identify opportunities and risks on improving customers Digital experience.
- Capture requirements from various stakeholders, synthesize them with scope and priority, expected behavior, and risks associated with the request
- Work with design team and involved in various brainstorming session and sketch session to discuss the business scope, provide design feedback in terms of performance, customer experience and security measures before sharing with business stakeholders to finalize the design.
- Perform GAP Analysis and document the gap between the existing established business requirements and the as is business model to define requirements for the procurement of a new system
- Identify different issues/risk associated with the Epic/Feature/Stories, communicate with business team or Product owner and determine the risk mitigation plan with the team to tackle the challenge
- Ensure productivity of the team by creating and maintaining documentation
- Responsible for creating various user flow diagram, data flow diagram, and various ad-hoc reports as per business request.
- Assess various documentation of the project to provide feedback on the team needs.
- Responsible to coordinate between State Agency Project Manager & Vendor to run the process flawless. Create business, logical and physical data model
KNOWLEDGE & EXPERIENCE:
- Knowledge of bu...
