Helpdesk Specialist Journeyman Job requirement

Job ID:Helpdesk Specialist Journeyman *** )

Rate may vary depending on candidate preference for either w-2 (benefits or no benefits) or must have a ‘LLC’ –limited liability corporation.

Location: Washington, DC

Years of experience: 6 + years’ experience.

Duration: *** +

Number of positions: 2

Interviews: Both phone and in-person.

Job Description:

Looking to add to its centralized help desk (Helps). The role requires 6-10 years of experience and will support multiple DC Public School buildings.

Provide desktop support for technical issues in a Call Center environment as well as District of Columbia Public School locations throughout the District of Columbia

ii. In conjunction with other internal IT support staff, provide first and second level technical support and troubleshooting desktop related issues, network related incidents (both LAN and WAN), complex issues related to compromised operating systems and infected hosts

iii. Resolve technical issues and closing out assigned Service/Incidents requests within the agency's Service Level Agreements

iv. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources

v. Provide assistance with installation, operation, and maintenance of District-owned desktop software,...

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