JOB ID: Helpdesk Specialist Senior *** ).
Rate may vary depending on candidate preference for either w-2 (benefits or no benefits) or must have a ‘LLC’ –limited liability corporation.
Location: Washington, DC
Years of experience: 11+ years’ experience.
Duration: *** +
Number of positions: 1
Responds to and diagnoses problems through discussion with users.
Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure (Dell, Windows XP) and minor server related issues. Responsible for collecting Desktop inventory, decomissioning unused asserts, setting up, configuring, imaging and deploying PCs, laptops, printer...