Duties and Responsibilities:
- Demonstrated experience with Service Desk application for managing IT requests.
- Demonstrated ability to support and troubleshoot laptops, desktops, IP Phone, cell phones and various applications.
- Serve as the first point of contact for end-users seeking technical support via phone, email, and/or chat channels. Ticket concerns will be IT in nature and related to systems, software, or hardware.
- Monitor and respond quickly and effectively to requests received through the Helpdesk ticket board and escalate unresolved issues to the next level o...
