JOB ID: DeDTI Desktop Support Specialist *** ).
Location:New Castle, DE
Years of Relevant Experience:2 to 4 + years.
Interview:Either phone or in-person. Prefers in-person.
Duration: through *** with good possibility of extension.
Job Description:
This is an elevated Service Desk role that is 95% phone support for internal and external customers. The technician troubleshoots, resolves, documents and escalates
tickets as
necessary. Excellent communication and customer service skills are a must.
The primary function of this position is to resolve and/or manage issues
over the phone.
Years of Relevant Experience:2 to 4 years of help desk and/or desktop
experience.
Preferred Education: A+ Certification and Network+ Certification or
demonstrated equivalent.
Rol...
