Job Responsibilities:
- Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills.
- Listen to customer concerns and issues, use appropriate troubleshooting and problem analysis techniques to isolate root cause of problems and recommend appropriate solutions to the customer to resolve the problem.
- Independently diagnose and resolve problems related to our applications.
- Research, troubleshoot and resolve escalated ...
