Detailed Job Description:
- The candidate will be part of Personnal Client Onsite Support Service and holding Site Lead role.
- The ability to manage Team, Work allocations, Tracking and Customer Satisfaction.
- Work with multiple stakeholders such as site supervisors, Infosys Managers, Customer Partners to maintain the PCS environment supported by Intel IT
- Adhere the site for agreed SLA and KPI
- Experience in windows 10 – OS Imaging, Troubleshooting
- Experience in Platform drivers such as WLAN, Graphics, Firmware, BIOS and drivers etc.
- Expert in troubleshooting the driver/firmware/hardware issues. Perform root cause analysis based on event logs and crash dumps.
- Provide updated driver release from OEM (HP\Lenovo\Dell) or Intel site if available to resolve the issue
- Experience in PC Hardware troubleshooting/fixes such as RAM, SSD, Keyboard and etc
Key Roles & Responsibilities:
- Monitoring day-to-day tickets and work allocations
- Diagnosing, debugging a...
