Detailed Job Description:
- Specialists perform basic troubleshooting of network connectivity and infrastructure issues.
- Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.
- Basic troubleshooting of LAN/WAN issues.
- Remote troubleshooting of desktop issues.
- Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now).
- Assess, report and communicate between all parties for problem re...
