Key Tasks and Responsibilities:
- Provide engineering and architect task and guidance to enterprise customer
- Handling L3/L4 escalated priority incidents and tasks and take to resolution.
- Design and arch Linux environment on best resilience, operational efficiency, and cost optimization.
- Integrate Linux environment with other monitoring and automation tools.
- Provide cloud support in IAAS model (AWS and GCP).
- Address incidents picked up by the monitoring systems alerting on global Unix & Linux infrastructure within a timely manner.
- Resolve problem tickets allocated to team on central management tools (e.g. Service Now / Remedy)
- Implement requests for service as generated in manual and automated ticketing systems (e.g. SNOW, etc)
- Regular verbal and written communication with business partners and other support teams to clarify details of...
