Job Duties/ Responsibilities:
- Clear understanding of industry standard IT infrastructure platforms, terminology, and leading providers, including Datacenter, Server & Storage
- Achieves and maintains expert level understanding of contact center and industry KPIs, service metrics, and systems used to generate and track these figures including the equations and methods used to derive correct results.
- Analyze, plan and develop requirements and standards in reference to scheduled projects
- Assign and oversee the daily tasks of technical personnel while ensuring all subordinates...
