Must Have Skills:
- Experience in Inbound IVR testing
- Experience in Outbound dialing testing
Detailed Job Description:
- CTI integration, CRM, WFM, Call recording, Email and Chat of the following
- Should have In-depth knowledge of Software Testing Life Cycle (STLC) preferably in contact center space
- Should have good experience in manual and automation testing in IVR space
- In depth knowledge on Genesys Framework...
