Detailed Job Description:
- Take cases involving customer - specific requirements on architectural design, provide solutions limited to a particular product (or a subset of product features).
- Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
- Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis.
- Reactively file issue reports to Product Engineering team, build documentation, procedures, document desired behavior and/or steps to reproduce, and suggested code-level resolutions for complex product bugs, assist engineers to drive bugs to resolution. Perform community management tasks as needed by the business.
- Adhere to project timelines and create release deliverables.
- Participate in debugging d...
