Must Have Skills (Top 3 technical skills only)*:
- Work with customer and define, develop, and deliver Major Incident Management process that helps resolve all major incidents in quick time and enables effective communication of major incidents until resolution.
- Monitoring the volume of Incidents, Incident resolution, pending Incidents, complaints, and escalations
- Working knowledge in ITSM tools like Service Now etc. Assist the role of Clients Major Incident or situation manager, where needed
Detailed Job Description:
- Having a strong knowledge of the CyberArk privileged Identity Management (PIM) suite, including EPV, CPM, PVWA, PSM, PSMP, AAM/CP, OPM and Conjur
- Capture detailed requirements for the CyberArk solution based on input from platform owners, eco - system owners, the target architecture, and high-leve...
