Helpdesk Specialist Senior (#493517). Job requirement

Job title:Helpdesk Specialist Senior (#493517).

Location: Washington, DC

VISA: W-2 or 1099 candidates only. No third parties.

Years of experience: + years’ experience.

Duration: *** + possible extensions.

Number of positions:1

Interviews:Phone only.

REMINDER: Please complete the attached DC Govt. candidate sheet for each submittal


Responds to and diagnoses problems through discussion with users.

Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure (Dell, Windows XP) and minor server related issues. Responsible for collecting Desktop inventory, decomissioning unused asserts, setting up, configuring, imaging and deploying PCs, laptops, printers and other desktop IT assets, performing...

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