IPT Day 2 Technician *** ). Job requirement

Job title:IPT Day 2 Technician *** ).

Location: Lansing, MI

Duration: *** + possible extensions.

Number of positions:1

Interviews: Webcam or in person. Client plans to conduct interviews week of 1/30 in the afternoon. Local candidates strongly preferred. *


Cisco IP Telephony (IPT) Technician with field experience to assist with Avaya to Cisco IPT migration project. The Day 2 support requirements of these migrations typically includes Moves, Adds, Changes, and troubleshooting.

Function as a member of the Telephony Services IPT team and follow all established processes to deliver, document and support any assigned IPT and VM (voice mail) requests for new service or change from agency clients. This position is also responsible for the troubleshooting and repair of these services. This includes use of delivery service management tools (BMC Remedy and SMMS), Specialist level qualifications ...

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